Delivery within 2-5 business days. Extended return period during Christmas. 

FAQ

 

1. Order & payments



How do I know that you have received my order?


After you have placed your order, you’ll reach our order confirmation page. Make sure to follow all the steps in the checkout process to complete the order. Thereafter, we’ll send you a confirmation email with your ordered items and payment method.

What payment methods are available? 


Eton offers safe credit card payment from: 
-  VISA
-  MasterCard
-  American Express (Amex)

We also offer you to securely and conveniently send and receive payments online using PayPal. Learn more about the different payment methods under §7 in Terms of Use & Service.

How much is the shipping cost?


The shipping cost varies depending on shipping method and what country you live in. Find the different costs below. 

EU     Free shipping    (Express €25)
US     $25
CA     $30
UK     Free shipping     (Express £25)
NO     Free shipping     (Express 249 NOK)

I have a discount code. Where do I enter it?


Place all the products you wish to purchase in the shopping cart. When checking out, enter the discount code in the field “I have a coupon code” and we’ll apply the discount to your purchase. You will see the sum deducted to your total cost above in the checkout.

 

Can I change or cancel my order when my order is placed?


Once you have placed your order, we cannot cancel or alter it. If you wish to change any items, you can simply return the items you don’t want to keep for a refund and place a new order. 

What is Master SecureCode and Verified by Visa?


Verified by Visa and MasterCard SecureCode both protects your card against unauthorised use when shopping online.

If your bank or card issuer is already a part of this scheme, then you might have already noticed it how the Verified by Visa or MasterCard SecureCode page appeared when you last made a purchase with a participating retailer on the Internet. If your bank is yet to introduce this security measure, the following information is for you. 

When you reach the checkout process, you will have the opportunity to register for either Verified by Visa or MasterCard SecureCode. Simply sign-up for the service following the online instructions that are linked directly to your card issuer. Set up your new personal password once your card issuer has confirmed your identity, and continue shopping. This is a one-off registration process, so you will be able to use the same password for all future purchases you make with participating retailers.

Alternatively, you can contact your bank directly to register, or visit Verified by Visa or MasterCard SecureCode for more information.

Can I buy gift cards?

Unfortunately, we are not offering gift cards at the moment. Although, choosing a gift for someone is often highly appreciated. If it doesn’t fit properly, you can simply return it for a refund within 30 days. 

 

Will my package be charged with custom and import fees?

Custom and import charges are included in the price for all markets and you will not get any unexpected costs when shopping from us. However, if you order to Canada you will be charged sales tax upon the order cost. Read more under (Paragraph §4, Terms of Use & Service).

Can I claim a tax refund on a purchase that I made on your site?

Unfortunately, we cannot assist you with this matter. Instead, contact your local tax agency and they should be able to help you. All information regarding VAT is included in the order confirmation that comes with your order. 


2. Return & refunds



How do I make a return?


We hope you’ll be satisfied with everything that you order from us, but if something isn’t quite right, we’ve created a quick and easy return service. Returning goods is free and you can return any item(s) purchased at etonshirts.com within 30 days from the delivery date. Just make sure to use the return label and fill in the return document. This saves us time in the return process, helps us realise how we can improve and you’ll get the refund more quickly. 

What are your return conditions?

The item(s) should be in the same condition as you received it. You are of course welcome to try the item on to see if it fits you and is the way you like it to be, but it should of course be unused for you to make a valid return. Please make sure to save the labels so you can include that with the returns.

Non valid returns will be sent back to you and we are not able to handle returns that is not connected to our e-commerce, etonshirts.com. If you have a return to a physicall store, you need to visit the store in order to make a valid return.

How long does it take for you to process my return?


The avarage sending takes a few business days depending on where you are when you’re leaving the return shipment. Once we get it to our warehouse, our return department will take care of it as soon as possible. Please note that during certain periods as during sales the time for your return can take up to 14 business days. However, in general it only takes up to 5 business days from that the parcel reaches us until our return department has successfully arranged your return.

How do I receive the refund?


You will get the refund back to the same account as you paid your order with. If your payment was done with a debit card, you will get the refund to the same account as your card is connected to. 

Can I exchange my return for a different item?

At the moment, in order for you to exchange a shirt in a convenient way, you need to first ship the return to us and from that order the shirt you need. For the fastest and easisest process, place a new order at etonshirts.com when you make the return and you will be refunded for the return order shortly.

Can you help me return items bought in a physical store or any other online retailers than etonshirts.com?


Unfortunately, no. Due to different return processes we cannot assist you in returning any items bought in any other stores than etonshirts.com. Please contact the specific store directly to find out how to return your order. 

How much is the return shipping?


The return shipping is free, except during our seasonal sales, where the cost follows: 

EU: 10 EURO
GB: 10 GBP
US: 20 USD
CA: 20 CAD
NO: 100 NOK
DK: 100 DKK

This charge will be deducted to your final refund.

I’ve lost my return label – how do I proceed?


Don’t worry! Contact us here with your order number and we will send you a new return label. 

Return with UPS


Fill out the return form about why you would like to do a return. Place the form together with the item you would like to return in a box and make sure to close it properly. Thereafter, attach the return label on the box. Leave the package to your closest UPS office, or visit ups.com and order a pickup by following the steps below.

1. Go to UPS.com
2. Click on “Schedule a pickup” on the menu bar to the left.
3. Choose Type: Package/Letter and Yes, you have pre-printed labels.
4. Choose from what address you would like UPS to pick up the package at and choose preferred time and other information UPS may need in order to fulfil your request. 
5. Click on Next and follow the steps until you are done.

Within the preferred time range UPS will pick up the package for you and deliver it to us for the return.

Local information to you when doing a return from the EU

When doing a return from a country within the EU make sure to sign the return invoice and leave it in the box. You can find all information you need about your order on the invoice or at the mail sent to you with order details. We got this routine so our return department can take care of your return faster and of course to improve our work to make better products for you.

 

If you are returning from Switzerland or Monte Carlo make sure to sign all invoices you got. Place one in the package and leave the rest to UPS when you drop off the parcel.




3. Delivery



How do I know that my order is shipped?


As soon as your order is sent, you will receive an e-mail with a link to track your parcel. Click on the link if you want to keep an eye on its process as it makes its way to you.  

Can I order online and collect at store?


Unfortunately, we do not offer this service at the moment. For any questions regarding a store’s specific stock, please contact the specific store directly to see what’s available. You’ll find a list of our retailers and what collections they are carrying at our store locator.  

Can I alter my delivery address after I’ve placed my order?


In many cases, it’s possible. Write to us as soon as possible and inform us about the address you want to change from to the new delivery address. Write this from the e-mail you ordered from and don’t forget to include your order number. This is for us to maintain a high security on our deliveries.  

How do I track my order?


As soon as your order is shipped, you will receive a shipping confirmation with a tracking ID. You can also login in to “My accounts” to see the status of your order. If you haven’t received a shipping confirmation, please contact us with your order number and we will be happy to assist you. 

How long does it take for my order to arrive?
Delivery time varies depending on where you live. Normally, we process, pack and ship your order the same day when the order is placed before 14:00 CET. During our sales period, delivery may take up to 5-7 business days.

UPS are unable to deliver my order, what can I do?


Please contact UPS directly for further assistance. UPS usually make up to 3 delivery attempts, after that the parcel will be shipped to their local service department.

 

What’s your delivery time?


UPS will deliver your order 1-5 business days after your order is sent from us. We send out our orders during business days, Monday to Friday. Meaning that a order placed on a Saturday or Sunday will be sent from us the following business day. Please note that during our sale periods the delivery can take up to 7 days.  

 

Why haven't I received my parcel?


If your order is delayed, we will always try to contact you with an updated delivery date. Please notice that our sales periods might require an extended delivery time. We’re always happy to help you, so please don’t hesitate to contact us for any questions regarding your order.  

Is it possible to deliver my order to an address abroad?


Yes, simply change the country you’re shopping from, to the country you want the order sent to. You’re still able to use your account when shopping from other country sites. Please notice that the currency will alter depending on what country your shipping to.


4. Product & Stock



Can I personalise the products I buy online?


Unfortunately, not at the moment. At selected retailers we offer our Made-to-Measure service, which enables you to create and personalise a shirt with perfect fit and your very own design.  

Do you make shirts with different sleeve lengths?


Yes, in addition to our standard sleeve length we offer shirts with extra long sleeve, meaning that the sleeves and the length of the shirt is 5 cm longer compared to our regular fitting. Visit our size guide for more information about the sleeve length on your size.

I have lost some buttons on my shirt – How do I get a hold of new ones?


Contact us with a picture of the button(s) you need replaced together with a picture of your care label that includes an 11-digit number, which is your article number of the specific shirts. Include these pictures with information about your full name and your address. Please also write the quantity of needed replacement buttons, and we will send them to you as soon as possible. 

How often do you upload new shirts on the site?


We generally upload new products weekly. If you would like to stay up to date with our latest news and receive style inspiration, please subscribe to Eton Style Edit. 

How can I order your custom built shirts – Made to Measure?


Not online, our Made-to-Measure service is only available in stores at the moment. The store’s sales assistants will take your measurements in order to get the perfect shirt for just for you. From there, you will have plenty of different fabrics, buttons, threads and other components to style your shirt exactly the way you want it to be.   

How do I choose the right size?


If you’re struggling to find your perfect fit, please read our size guide.

How do I best care my Eton shirt?


Paying extra attention to how you wash and take care of your clothes will not only prolong their life length, but also help minimize their environmental impact. To follow the care instructions attached to the shirt is a good place to start. We’ve also put together some general tips on how to care your shirt in our care guide. 


5. Site questions



How do I subscribe to your newsletters?


Enter your e-mail address to get style inspiration and the latest news from us here (link). 

How do I change the language on the website?


The site automatically change language depending on what country you’re browsing from. 

I’ve forgotten my account password. How do I proceed?


Click on ”My Account” at the top right of the page. Then click on ”Forgotten your password?” to reset your password and follow the instructions you’ll receive in the mail sent to you.

Alternatively, you can click on ”Email me a login link” in the checkout and you will have a login link sent to your e-mail that you can follow to get to the checkout connected to your account without your password.

If you still have any questions - feel free to contact us!