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Our Quality Pledge

A shirt you’ll be entirely satisfied with.

Are You Entirely Satisfied?

If you aren’t entirely satisfied with the quality of a product, please feel free to submit a claim below. Your feedback is important to us and we’re here to help.

Any Questions?

We’ve selected our most frequently asked questions at the bottom of this page. If you still need help – please contact our Customer Care Team.

Caring for Your Eton Shirt

To get the most quality wear out of your Eton Shirt, it is important to properly care for it. Please visit our guides to find out more washing and care information.

What This Means for You

We take great pride in delivering quality and luxury that our customer is entirely satisfied with. In the quest for perfection, there is always room for improvement.

If you’re not satisfied with your Eton product, please let us know by submitting a claim. Our Customer Care Team will take the time to review your claim and continue with the best possible solution that lives up to our Quality Pledge.

Send your claim to:

Why Your Input Is Important

We continuously strive for excellence, and we want you to be entirely satisfied with any Eton product you invest in. Your input is important to us and if we can learn from our customer, then we can prioritize making the necessary improvements.

Every claim is reviewed thoroughly and promptly by our customer service specialists. Claims are then processed, and an appropriate resolution will be carried out shortly thereafter.

Send your claim to:


At Eton, we pride ourselves on putting quality and luxury first. Our shirts and accessories are made to last, from selecting the fine yarns we use in our textiles to the finest details in our design. We intend for all our products to live up to our quality standards with a promise of longevity.

About Our Longevity

We know the right choice of fibers is the foundation for a great, long-lasting shirt. That is why we use ELS, extra long staple cotton fibers, complemented by long staple, mainly from Egypt and California – known for inhabiting the best cotton in the world. These superior quality fibers are characterized by optimal durability, luster, and softness. For your shirt to sustain a long lifespan, however, it is vital that you care for it properly.

There are also additional benefits with caring for your shirt properly. Minimizing excessive washing and staying away from high temperatures is not only good for all of your clothes – it’s also more sustainable. It saves water, electricity, and reduces carbon dioxide emissions, as well as water pollution. By washing less, you’re not only caring for our products – you’re also caring for the planet.


What Does Quality Pledge Mean?

We are committed to ensuring that all our products are of the highest quality – nothing but the best. All the textiles we use, go through the same quality treatment so that we deliver the highest quality shirts. That’s our guarantee to you– and if you’re not happy with one of our products, we’ll do our absolute best to solve the issue promptly.

How Does It Work?

If you are unhappy with your product, simply submit a claim with our Customer Care Team ( and they look into it right away. If the claim is applicable, we’ll take it further and determine what kind of repairs or restorations are needed, or if we need to refund completely or provide you with a voucher that you can claim on our site.

What Is a Product’s Lifecycle?

We make shirts that are made to last, but all products have a natural life span and every-day-wear-and-tear is part of a product’s lifecycle. Depending on how often you use and wash something will affect how long it lasts. Still, we don’t expect anything other than quality and perfection when it comes to our fabrics, and we have some guidelines for how long you can expect our shirts to hold up.

How Do I Submit a Claim?

Simply send an email to and mark your email with claim. When the claim has been handled, our Customer Care Team will reach out to you.

To make it easier for both you and the team, please attach images of the faulty item(s) along with an image of the label with article number, under the last button inside of the product.

When Is a Product Not Applicable for a Claim?

Our production team test all our fabrics to ensure we give the proper care instructions. If you don’t follow them and your product becomes damaged – then we’re afraid we can’t process your claim. If you’re unsure if your product is applicable, please don’t hesitate to reach out to our Quality Pledge team who are happy to help.

Can I Bring My Product to an Eton Store?

Yes. If you’ve purchased your product in one of our stores, then our staff will gladly help. If, however, you’ve purchased the product on – then we kindly ask you to submit a claim to

You can find our stores here

I Bought My Product from a Wholesale Partner. Can I Still Submit a Claim at

Unfortunately, we can only help you if you’ve bought your product either on or in our retail stores. If you’ve bought your product from one of our partners, please contact the store where you purchased the product.

Do I Have to Pay for The Repair?

If the claim is valid, we will pay for the repair as well as the shipping (if needed).

How to Wash Your Shirt

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Care & Repair

blue stretch shirt on model in bar